Privacy Policy

1. Information We Collect

We collect the following categories of personal information:

• Contact Information: Full name, phone number, email address, and service address.
• Appointment Information: Preferred service dates, package selections, and vehicle details.
• Communications: Messages you send us via forms, SMS, phone, or email.
• Usage Data: Information about how you interact with our website, including pages visited and time spent.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To schedule and confirm detailing appointments.
• To send appointment reminders, follow-ups, and service updates via SMS and email.
• To respond to inquiries and provide customer support.
• To send promotional messages and offers, only with your consent.
• To improve our services and website experience.
• To comply with applicable laws and regulations.

3. SMS / Text Message Communications (A2P Compliance)

Our SMS messaging program includes:

• Appointment confirmations and reminders
• Follow-up messages after service completion
• Promotional offers and discounts (with separate opt-in)
• Rescheduling and cancellation notifications

Message and data rates may apply. You can opt out of SMS messages at any time by replying STOP to any message. You may reply HELP for assistance. After opting out, you will receive one final confirmation message and no further messages will be sent.

We do not sell, rent, or share your phone number or SMS consent data with third parties for their marketing purposes. SMS opt-in data and consent are not shared with any third parties.

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party platforms we use to operate our business, including scheduling software (GoHighLevel), SMS delivery providers, and analytics tools. These providers are contractually obligated to protect your data.
• Legal Requirements: When required by law, court order, or governmental authority.
• Business Transfers: In the event of a merger, acquisition, or sale of assets.

5. Data Retention

We retain your personal information for as long as necessary to provide our services, fulfill the purposes described in this policy, and comply with legal obligations. You may request deletion of your data at any time by contacting us.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information.
• Opt out of SMS communications at any time by replying STOP.
• Opt out of promotional email communications at any time.

To exercise any of these rights, contact us at the information below.

7. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your experience and analyze traffic. You can control cookie preferences through your browser settings. We may use tools such as Google Analytics to understand how visitors interact with our site.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have collected information from a minor, please contact us immediately.

10. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page with a revised effective date. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy, your personal information, or our SMS practices, please contact us:

• Business: Off The Map Mobile Detailing
• Phone: 559-223-4399
• Location: Fresno, CA